Return & Refunds

At Aviva Myth, we strive for excellence. Given the unique nature of our products—ranging from handcrafted incense to sword & katana—we have established the following specific policies:

1. Special Notice for Swords & Katana Collection:

Due to international shipping regulations, all sales of swords and edged items are final. Standard couriers typically refuse the return shipment of edged tools. By purchasing, you agree that these items cannot be returned for non-quality reasons. If an item is defective, please see Section 4.

2. Eligibility for Standard Items (Incense, Burners, Jewelry):

Duration: Requests must be made within 7 days of delivery.
Condition: Items must be unused and in original packaging.
Incense: For hygiene and quality reasons, Incense products must remain in their original vacuum seal. Opened incense packages are non-refundable.

3. Return Shipping & Fees:

Shipping Costs: For all non-quality returns, the customer is responsible for all return shipping fees and any import duties incurred.
Restocking Fee: A 15% restocking fee will be deducted from the refund to cover payment processing and handling costs.

4. Damaged or Defective Items

If your item arrives damaged (e.g., broken ceramic or blade defects), you must:

Contact customer@avivamyth.com within 7 days of delivery.
Provide a clear unboxing video and high-resolution photos of the damage.
For Swords: If return shipping is restricted in your region, we may offer a Partial Refund (30-50%) or require Video Proof of Destruction to issue a higher refund without requiring a return.